Refund policy

What if I need to reschedule or cancel my booking?

Rescheduling - please give us at least 72 hours to reschedule your booking.

Customers can cancel orders within 2 hours after booking and receive a 100% refund. After this, we are unable to process cancellation refunds. 

For larger orders, if your order is cancelled three months (or more) before the date booked, we will issue a 50% refund. Unfortunately, we do not offer any refunds for cancellations within three months of the booking, only date changes if we are told well in advance and have the availability. If an event needs to be cancelled due to Covid-19 related issues the above still applies.